SHIPPING & RETURNS

All items are handmade to order :)

 Please allow 1-7 business days to process your order before we ship it.

If your order is urgent please contact us before you place it and we will be glad to help.

SHIPPING METHOD

ΕΛΛΑΔΑ

Speedex: Κατ`οίκον αποστολή , 1-5 εργάσιμες ημέρες, Κόστος: 3.5€

REST OF THE WORLD

We offer worldwide shipping with tracking number so that you keep track of your package.

1) POST OFFICE STANDARD: Provided with a tracking number and recipient signature necessary. Once the package is scanned within your country, the national post service of the country is responsible for delivering it. You can contact your local post office for more information or troubleshooting. No insurance included.

2) TNT/FEDEX COURIER: Courier express shipping upgrade with insurance. It is the best choice if you want to receive your package with no delays. You may contact us for the exact shipping cost.

SHIPPING TROUBLESHOOTING

Damaged package

In case of damaged package, please take a photo and contact us asap.

Unclaimed package

Any unclaimed package that is sent back to us, will only be reshipped after the payment of the shipping cost - No refunds

Lost package

If you have not received your order AFTER the estimated delivery time, please contact us mentioning your order & tracking number.

PROCESSING TIME

All items are sewed upon your order. There is a processing time of 1-7 business days before shipp​ing your order.

If your order is urgent please contact us in advance and we will be glad to help.

ESTIMATED SHIPPING TIME

Please check estimated shipping time at checkout.

We do our best to meet these shipping estimates, but cannot guarantee them.

Due to Covid restrictions, your order is likely to arrive after the estimated delivery date.

For guaranteed delivery time please choose courier shipping method.

CUSTOMS & IMPORT TAXES

Buyers are responsible for any customs costs and import taxes that may apply. We are not responsible for delays due to customs. No returns or refunds due to custom cost..

RETURNS

We accept returns and exchanges. You must contact us before any return.

Contact us within: 14 days of delivery

Ship items back within: 21 days of delivery

We can't accept returns for custom or personalized orders.

Buyers are responsible for return shipping procedure, costs and losses during transit.

If you wish to return the package via TNT/FEDEX courier, we are here to help!

We strongly advise you to keep any documents, tracking info and a photo of your package until we confirm that we have received the return and confirmed the refund.

The item must be in its original condition (unworn/unused/clean/no smells) and in its original packaging.

Refund/Exchange will take place only after we have received the package and confirmed its condition.
We are not responsible for any taxes or duties incurred when the package returns to us and if any incurs will be deducted from the refund.

Feel free to contact us for any advise and help.