Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through www.sakkahandmade.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control.

Information I Collect

To fulfill your order, you must provide certain information, including your name, email address, postal address, payment information, and details of the product you are ordering.

You may also choose to provide additional personal information (for example, for a custom backpack order) if you contact me directly.

Why I Need Your Information & How I Use It

I rely on the following legal bases to collect, use, and share your information:

• As necessary to provide my services, such as fulfilling your order, providing customer support, or resolving disputes.

• With your consent, which you may withdraw at any time (for example, by subscribing to my mailing list).

• To comply with legal obligations, including tax laws, court orders, or legal claims.

• For my legitimate interests, provided these are not overridden by your rights or interests, such as improving and developing my services and ensuring the security of my business.

Information Sharing & Disclosure

Information about my customers is important to my business. I share personal information only for limited purposes and under specific circumstances:

• Service providers
  I work with trusted third parties (such as shipping and delivery companies) to perform services for my shop. I share personal information with them only to the extent necessary to perform these services.

• Compliance with laws
  I may collect, use, retain, and share your information if I have a good-faith belief that it is reasonably necessary to:

  • respond to legal processes or government requests;

  • enforce my agreements, terms, and policies;

  • prevent, investigate, or address fraud, security, or technical issues; or

  • protect the rights, property, and safety of my customers or others.

Data Retention

I retain your personal information only for as long as necessary to provide my services and as described in this Privacy Policy.

However, I may be required to retain certain information to comply with legal and regulatory obligations, resolve disputes, or enforce agreements.

In general, I retain personal data for up to five (5) years.

Your Rights

If you reside in certain territories, including the European Union, you have rights regarding your personal information. These may include:

• Access
  You have the right to request access to and receive a copy of the personal information I hold about you.

• Correction, restriction, or deletion
  You may request that I correct, restrict, or delete your personal information. Unless I am required to retain data for legal reasons, I will comply with such requests.

• Objection
  You may object to:

  • the processing of your information based on legitimate interests; and

  • receiving marketing communications after providing consent.
    In such cases, I will delete your personal data unless there are compelling legal reasons to retain it.

• Complaint
  If you reside in the EU and believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority.

How to Contact Me

For the purposes of EU data protection law, I, Maria Kovani, am the data controller of your personal information.

If you have any questions or concerns, you may contact me at:

Email: info@sakkahandmade.com
Address: Th. Vryzaki 11, 32200, Thebes, Greece